FAQ

Plumbing, heating, drainage

Is the company trustworthy?

1st active's reputation has been earned after serving the public for 35 years in plumbing, heating and drainage industry, offering an extensive range of services based on trust, stability, loyalty and strong commitment to a 1st class service.

Do I get a guarantee with the job?

Customer satisfaction is key to 1st Actives future so all work is completed is to the highest standard and 100% satisfaction is guaranteed. This means, all our engineers in plumbing, heating and drainage departments, go back if the customer is not happy with the job.

Nevertheless, we believe in completing the job the first time.

Is deposit safe?

Of course, 1st Active looks carefully after all deposit securely. That's why we offer a variety of convenient and secure deposit payment methods.

Is there a Cooling off period?

Yes, 1st Active gives the customers 7 days as a cooling off period.

Does 1st active work with any affiliations?

Yes, 1st Active works closely with different affiliations and organisations e.g. insurance companies, councils and many more. For more information please call us on 0800 158 5595.